Frequently Asked Questions
Everything you need to know about our authentic Japanese home goods and services.
Are your products authentically made in Japan?
Yes, every item in our catalog is sourced directly from artisans and manufacturers within Japan. We prioritize traditional craftsmanship and authentic materials to ensure you receive genuine Japanese quality.
How do you ensure fragile items don't break during international shipping?
We use specialized export-grade packaging techniques, including double-boxing and high-density cushioning, specifically designed for delicate ceramics and glassware to ensure they arrive safely at your doorstep.
What are your international shipping rates and delivery times?
We ship worldwide via premium carriers. Delivery typically takes 5-10 business days depending on your location. Shipping costs are calculated at checkout based on the weight of your order and the destination country.
Do I need to pay import duties or customs taxes?
Orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer. We recommend checking with your local customs office for specific rates.
What is your return policy for home decor items?
We accept returns within 30 days of delivery for most items in their original packaging. Please note that handcrafted items may have slight variations, which are a hallmark of Japanese artisanal work and not considered defects.
Are your kitchenware and tableware items food-safe?
Absolutely. All our tableware and kitchen tools comply with both Japanese safety standards and international food-grade regulations, ensuring they are safe for daily use in your home.